Electra Shipping Policy

At Electra, we strive to deliver your orders quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

1. Shipping Locations

We currently ship to the United States and Worldwide. If your location is not listed at checkout, please contact us to check availability.

2. Processing & Shipping Time

🔹 Order Processing: Orders are processed within 1-10 business days (excluding weekends & holidays).
🔹 Standard Shipping: Estimated delivery within 1-5 business days.
🔹 International Shipping: Delivery times vary by destination, typically 5-15 business days.

Note: Shipping times may be affected by customs delays, holidays, or unforeseen circumstances.

3. Shipping Costs

Standard Shipping: FREE for orders. Otherwise, rates are calculated at checkout.

International Shipping: Costs vary by country and will be shown at checkout.

4. Tracking Your Order

Once your order ships, you'll receive a tracking number via email or SMS to monitor your shipment in real-time.

🔗 Track your order here: [Insert tracking page link]

5. Lost, Delayed, or Damaged Packages

Delayed Orders: If your order is delayed beyond the estimated timeframe, please contact us for assistance.
Lost Packages: If your package is marked as delivered but not received, contact your local carrier or reach out to us within 7 days.
Damaged Items: If your order arrives damaged, please email us at [your email] within 48 hours with photos, and we’ll assist you with a replacement or refund.

6. Customs & Import Duties (For International Orders)

For international shipments, customs fees and import duties may apply based on your country’s regulations. These charges are the buyer’s responsibility.

7. Need Help?

For any shipping-related questions, feel free to contact us at:
Email: [your email]
Phone: [your phone number]

At Electra, we make sure your orders reach you fast and hassle-free!

Electra 30-Day Return & Refund Policy

At Electra, we want you to shop with confidence! If you're not completely satisfied with your purchase, we’ve got you covered with our hassle-free 30-day return and refund policy.

1. Eligibility for Returns

You can return your item within 30 days of delivery if:
✔️ The item is unused, in its original condition, and packaging.
✔️ You received a damaged, defective, or incorrect product.
✔️ All accessories, manuals, and tags are included.

📌 Note: Certain items, such as personal-use electronics, customized jewelry, and clearance sale products, may not be eligible for return. Please check the product page for details.

2. How to Initiate a Return

📩 Step 1: Contact our support team at [your email/contact form] with your order number and reason for return.
📦 Step 2: We’ll provide return instructions and a shipping label (if applicable).
🚚 Step 3: Ship the item back to us in its original condition.

3. Refund Process

Once we receive and inspect your return:
🔹 Approved Returns: Refunds will be issued within 5-7 business days via the original payment method.
🔹 Partial Refunds: If the item is used, missing parts, or damaged (not due to our error), a partial refund may be granted.
🔹 Non-Refundable Items: If the item is ineligible for return, we’ll notify you and send it back.

4. Exchanges

Need a replacement? We offer free exchanges for defective or incorrect products. Just reach out to us, and we’ll make it right!

5. Return Shipping

📌 If the return is due to our mistake (wrong/damaged item), we cover return shipping costs.
📌 If returning for personal reasons (change of mind, wrong size, etc.), the buyer is responsible for return shipping fees.

6. Need Help?

We're here for you! If you have any questions, contact us at [your email] or [your phone number], and our friendly support team will assist you.

🚀 Shop with confidence at Electra – quality products, worry-free shopping!