Electra 30-Day Return & Refund Policy

At Electra, we want you to shop with confidence! If you're not completely satisfied with your purchase, we’ve got you covered with our hassle-free 30-day return and refund policy.

1. Eligibility for Returns

You can return your item within 30 days of delivery if:

The item is unused, in its original condition, and packaging.

You received a damaged, defective, or incorrect product.

All accessories, manuals, and tags are included.

Note: Certain items, such as personal-use electronics, customized jewelry, and clearance sale products, may not be eligible for return. Please check the product page for details.

2. How to Initiate a Return

Step 1: Contact our support team at electacompanystore@gmail.com with your order number and reason for return.

Step 2: We’ll provide return instructions and a shipping label (if applicable).

Step 3: Ship the item back to us in its original condition.

3. Refund Process

Once we receive and inspect your return:

Approved Returns: Refunds will be issued within 5-7 business days via the original payment method.

Partial Refunds: If the item is used, missing parts, or damaged (not due to our error), a partial refund may be granted.

Non-Refundable Items: If the item is ineligible for return, we’ll notify you and send it back.

4. Exchanges

Need a replacement? We offer free exchanges for defective or incorrect products. Just reach out to us, and we’ll make it right!

5. Return Shipping

If the return is due to our mistake (wrong/damaged item), we cover return shipping costs.

If returning for personal reasons (change of mind, wrong size, etc.), the buyer is responsible for return shipping fees.

6. Need Help?

We're here for you! If you have any questions, contact us at electacompanystore@gmail.com or , and our friendly support team will assist you.

Shop with confidence at Electra – quality products, worry-free shopping!